

300+ Attendees
20+ Speakers
100+ Organisations
60% Top Management
RetailCX Summit: Elevating Customer Experience for Retail & E-commerce Professionals
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Join us at the RetailCX Summit, where the brightest minds from the world of Customer Experience, Retail, and E-commerce come together to explore the next wave of customer-centric innovation.
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This dynamic event is designed for professionals who are shaping the future of retail, blending the best practices of omnichannel strategies, digital transformation, and AI-powered experiences.






Networking
Connect with industry leaders and peers in a collaborative environment.
Future Tech Zone
Discover cutting-edge technologies shaping the future of retail.
Exhibition
Explore innovative products and solutions driving retail transformation
Award Show
Celebrate excellence with industry awards recognizing top performers.
Conference Sessions
Gain insights from experts on the latest trends in CX and retail
Culinary Experience
Indulge in a curated dining experience with gourmet offerings.
CXO Cocktail
Enjoy casual conversations and networking over evening drinks.
Workshops/Roundtables
Participate in hands-on sessions to develop actionable strategies.
Virtual Assistants & Conversational AI in Enterprises
The Future of Shopping Personalization, AI, and Digital Engagement
Hyper Automation of Enterprise Systems
The Rise of Mobile Shopping & Instant Delivery
AR, VR, and Immersive Experiences in Retail & B2C
Emerging Technologies in Retail—AR, VR, Voice Search, and Beyond
Gen Z—The New Powerhouse of Shopping
The Role of Generative AI in Revolutionizing CX
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Discover Emerging Trends: Learn about the latest innovations in customer experience, including AI-driven personalization, omnichannel strategies, AR/VR in retail, and hyper-automation that are shaping the future of retail.
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Expert Insights: Gain knowledge from CX thought leaders, retail innovators, and e-commerce pioneers on how to enhance customer satisfaction and increase brand loyalty.
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Networking: Connect with a diverse group of CX professionals, retail experts, and industry leaders. Build relationships that can lead to collaborations, partnerships, and new business opportunities.
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Actionable Strategies: Get practical advice on implementing Gen Z shopping trends, leveraging influencer marketing, optimizing mobile commerce, and using voice search to improve the customer journey and increase conversions.
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Innovative Solutions: Explore cutting-edge technologies and services in the exhibition that can help your business thrive in an increasingly digital landscape.
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Workshops & Sessions: Engage in interactive workshops and sessions that provide hands-on experience with the latest tools and strategies to enhance retail customer experience.
Chief Experience Officers
Chief Customer Officers
Chief Digital Officers
Chief information Officers
Chief Technology Officers
Retail/E-commerce heads
Customer Operation Heads
Contact Centre Heads
Chief Marketing Officers