top of page
RetailCX Summit Mumbai 2024  (1).png

300+ Attendees

20+ Speakers

100+ Organisations

60% Top Management

Innovations Shaping the Future of Retail

RetailCX Summit: Elevating Customer Experience for Retail & E-commerce Professionals

​

Join us at the RetailCX Summit, where the brightest minds from the world of Customer Experience, Retail, and E-commerce come together to explore the next wave of customer-centric innovation.

​

 

This dynamic event is designed for professionals who are shaping the future of retail, blending the best practices of omnichannel strategies, digital transformation, and AI-powered experiences.

Screenshot 2020-07-23 at 4.53.26 PM.png
Screenshot 2023-04-25 at 5.23.46 PM.png

Past Partners

Screenshot 2023-04-25 at 5.22.47 PM.png
Screenshot 2023-04-25 at 5.22.42 PM.png
Screenshot 2023-04-25 at 5.23.52 PM.png
Logo.png

What to Expect?

IMG_2569.JPG

Networking

Connect with industry leaders and peers in a collaborative environment.

Virtual Reality Game

Future Tech Zone

Discover cutting-edge technologies shaping the future of retail.

IMG_2008.JPG

Exhibition

Explore innovative products and solutions driving retail transformation

Image by Giorgio Trovato

Award Show

Celebrate excellence with industry awards recognizing top performers.

DSC09309.jpg

Conference Sessions

Gain insights from experts on the latest trends in CX and retail

Gourmet Lunch

Culinary Experience

Indulge in a curated dining experience with gourmet offerings.

IMG_2224.JPG

CXO Cocktail 

Enjoy casual conversations and networking over evening drinks.

IMG_8866 copy.jpg

Workshops/Roundtables

Participate in hands-on sessions to develop actionable strategies.

Conference Discussion Points

Virtual Assistants & Conversational AI in Enterprises

The Future of Shopping Personalization, AI, and Digital Engagement
 

Hyper Automation of Enterprise Systems
 

The Rise of Mobile Shopping & Instant Delivery
 

AR, VR, and Immersive Experiences in Retail & B2C

Emerging Technologies in Retail—AR, VR, Voice Search, and Beyond
 

Gen Z—The New Powerhouse of Shopping

The Role of Generative AI in Revolutionizing CX
 

Why Attend?

  • Discover Emerging Trends: Learn about the latest innovations in customer experience, including AI-driven personalization, omnichannel strategies, AR/VR in retail, and hyper-automation that are shaping the future of retail.

​

  • Expert Insights: Gain knowledge from CX thought leaders, retail innovators, and e-commerce pioneers on how to enhance customer satisfaction and increase brand loyalty.

​

  • Networking: Connect with a diverse group of CX professionals, retail experts, and industry leaders. Build relationships that can lead to collaborations, partnerships, and new business opportunities.

​

  • Actionable Strategies: Get practical advice on implementing Gen Z shopping trends, leveraging influencer marketing, optimizing mobile commerce, and using voice search to improve the customer journey and increase conversions.

​

  • Innovative Solutions: Explore cutting-edge technologies and services in the exhibition that can help your business thrive in an increasingly digital landscape.

​

  • Workshops & Sessions: Engage in interactive workshops and sessions that provide hands-on experience with the latest tools and strategies to enhance retail customer experience.

Who Can Attend?

Chief Experience Officers

Chief Customer Officers

Chief Digital Officers

Chief information Officers

Chief Technology Officers

Retail/E-commerce heads

Customer Operation Heads

Contact Centre Heads

Chief Marketing Officers

bottom of page