CX Fusion Summit 2025 – 4th Edition

Date: 7th March 2025 | Location: Delhi NCR

The CX Fusion Summit returns for its 4th edition, continuing its legacy as a premier platform where Customer Experience (CX) leaders, innovators, and professionals converge to explore the future of CX. Set against the vibrant backdrop of Delhi NCR, this year’s summit will delve into the latest strategies and technologies driving customer-centric transformation across industries.

With a carefully curated agenda featuring thought-provoking keynote sessions, panel discussions, and interactive workshops, attendees will gain insights into cutting-edge trends like AI-driven experiences, hyper-personalization, and omnichannel customer journeys. This summit is the ideal platform for networking with CX leaders, sharing best practices, and discovering new opportunities for elevating customer experience.

Title-Partner

Co-Partner

https://www.tatvic.com/

Platinum Partner

Gold Partner

Exhibiting Partners

Kriti Rana

SBI Card

Ankur Agrawal

Sr. VP Sinch

Samrath Saxena

CBO Sinch

Ashish Kumar Jha

Sales Director - Sprinklr

Vishal Agarwal

CEO Locobuzz

Angira Agrawal

National Head , Exotel

Subir Sharma

National Head, Exotel

Deepak Wadwa

Sunny makkar

Amit Roy

VP Global Head of Strategic allience - Tata Communications

Ravee Shankar

CMO Infinity

Gurpreet Singh

Sr. Director - Capgemini

Gaurav Kumar

Sr. Director Technology - Cognizant

Arpti Srivastava

AVP, CX - Sutherland

Predicting Customer Needs with Data & Analytics: Understand how to harness the power of data and advanced analytics to anticipate customer behavior and preferences. This session focuses on predictive analytics, machine learning, and big data strategies that empower businesses to proactively meet customer needs, enhancing satisfaction and driving growth

Top CX Trends for 2025 and Beyond: Discover the future trends shaping customer experience, from AI and machine learning to hyper-personalization and sustainability. This topic explores the emerging innovations and practices that will redefine customer expectations, enabling businesses to stay ahead in delivering exceptional experiences in a rapidly changing landscape.

Building a Resilient CX Strategy for Tomorrow: Learn how to develop a customer experience (CX) strategy that withstands future challenges. This session covers agile frameworks, adaptive processes, and the integration of emerging technologies to create a robust CX strategy that evolves with market dynamics, ensuring long-term customer loyalty and business success.

Designing Next-Gen Customer Journeys: Explore innovative approaches to creating seamless, personalized customer experiences that leverage cutting-edge technology, omnichannel touchpoints, and AI-driven insights. This topic delves into crafting journeys that anticipate customer needs, ensuring engagement, satisfaction, and loyalty in an increasingly digital and connected world.

Technology and social commerce: Harness technology for social listening, AI-driven recommendations, conversational commerce, and AR experiences to personalize interactions, streamline purchasing, and provide seamless customer service, enhancing CX excellence in social commerce.