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Transforming Experiences, Empowering Connections: The CX Tech Odyssey

Welcome to the CX Fusion Summit '24, a cutting-edge event set against the vibrant backdrop of Delhi! This summit will bring together over 200 Marketing, CX, and Digital leaders for a day of immersive discussions and insights into the future of customer experience (CX).

About the Summit: The CX Fusion Summit '24 is poised to be a convergence of thought leaders, innovators, and pioneers in the realms of Marketing, CX, and Digital Strategy. This dynamic platform is designed to foster collaboration, explore groundbreaking trends, and pave the way for the future of customer-centric business practices.

Past Partners

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Past Speakers

TopDiscussionPoints

Gen AI is in the spotlight: Driving businesses to innovate in personalized interactions, seamless service delivery, and AI-enabled experiences to meet their evolving needs and preferences.

CMOs and CXOs Collaboration: CMOs strategize customer engagement, CXOs ensure consistent, holistic experiences across touchpoints. Their alignment bridges marketing creativity with operational execution, fostering customer-centricity, innovation, and loyalty-driving initiatives that elevate the overall brand experience.

Omnichannel Strategies: Omnichannel strategies are essential for CX success, ensuring seamless customer experiences across all touchpoints. By integrating online and offline channels, businesses provide consistent messaging, personalized interactions, and smooth transitions between platforms.

Personalised customer experience: Why CXOs are investing in proactive customer service strategies to address consumer needs and concerns before they arise. CXOs are focusing on creating emotional connections with consumers through personalized storytelling and brand experiences

Technology and social commerce: Harness technology for social listening, AI-driven recommendations, conversational commerce, and AR experiences to personalize interactions, streamline purchasing, and provide seamless customer service, enhancing CX excellence in social commerce.

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Who can attend?

  • Customer Experience Heads

  • Customer Relations Heads

  • Customer Service heads

  • Customer Loyalty Heads

  • Customer Operations Heads

  • Contact Centre Heads

  • Heads of Product Development/Innovation

  • Heads of UX

  • Chief Marketing Heads

  • Heads of Consumer Insights and Analytics

  • DIGITAL TRANSFORMATION HEADS

  • Technology Heads

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