CX Fusion Summit Bangalore, 24th April 2026 (1).png

Transforming Experiences, Empowering Connections: The CX Tech Odyssey

CX Fusion Summit 2026 – 5th Edition

The CX Fusion Summit is where visionary leadership meets next-gen customer experience strategy. Set against the vibrant innovation hub of Bangalore, this one-day, power-packed summit brings together CXOs, CMOs, and digital transformation leaders to explore the evolving landscape of customer engagement, experience, and growth.

As customer expectations continue to rise and digital touchpoints multiply, delivering seamless, personalized, and value-driven experiences has become both a challenge and an opportunity. At CX Fusion Summit, we decode what it takes to thrive in this experience-first era.

Past Partners

Title-Partner

Co-Partner

https://www.tatvic.com/

Platinum Partner

Gold Partner

Exhibiting Partners

Past Speakers

Kriti Rana

SBI Card

Ankur Agrawal

Sr. VP Sinch

Samrath Saxena

CBO Sinch

Ashish Kumar Jha

Sales Director - Sprinklr

Vishal Agarwal

CEO Locobuzz

Angira Agrawal

National Head , Exotel

Subir Sharma

National Head, Exotel

Deepak Wadwa

Sunny makkar

Amit Roy

VP Global Head of Strategic allience - Tata Communications

Ravee Shankar

CMO Infinity

Gurpreet Singh

Sr. Director - Capgemini

Gaurav Kumar

Sr. Director Technology - Cognizant

Arpti Srivastava

AVP, CX - Sutherland

Top Discussion Points

CX Tech, GenAI & Customer Automation: This panel explores how enterprises are building future-ready CX stacks using GenAI and automation. CX leaders will discuss what works, what fails, and how to balance efficiency with empathy while scaling automation across service, engagement, and decision-making without losing the human touch.

Personalization at Enterprise Scale: As customer expectations rise, personalization must scale responsibly. This session focuses on delivering relevant, contextual experiences across millions of customers while managing data complexity, privacy, and trust. CXOs share real-world strategies to move beyond basic segmentation to meaningful, scalable personalization.

Omnichannel CX & Experience Orchestration: This interactive case study examines how enterprises deliver a seamless “one customer, one experience” journey across channels. Using live audience polls, the session highlights omnichannel challenges, orchestration strategies, and decision-making models that align digital, physical, and conversational touchpoints in real time.

Loyalty, Retention & Lifetime Value: With acquisition costs rising, retention is the real growth lever. This panel discusses how enterprises are rethinking loyalty beyond points and discounts—focusing on emotional loyalty, predictive churn management, and experience-led retention strategies that increase customer lifetime value and long-term profitability.

Conversational CX (Voice, Chat & GenAI): Conversational CX is rapidly evolving with GenAI. This session explores how enterprises are transforming voice and chat interactions into intelligent, consistent, and scalable experiences. Leaders discuss AI-human collaboration, multilingual engagement, cost optimization, and how conversational CX directly impacts satisfaction and resolution outcomes.