AI.GROWTH. LOYALTY. TRUST

CX at Scale: Designing Experience for the Next Decade

By Invite Only

An Invitation-Only Enterprise CXO Forum,

50 Leaders. No Media. No Noise. Real Conversations.

A closed-door CX leadership forum for enterprises designing customer experience at scale for the next decade

The CX Fusion Summit 2026 is India’s premier executive forum where Chief Experience Officers, Chief Customer Officers, Heads of CX/VoC/Loyalty, minus-ones, and senior customer leaders come together to shape the future of customer experience.

A curated evening of enterprise leaders discussing how personalization, omnichannel orchestration, retention strategy, and conversational AI are reshaping enterprise growth, Followed by a private dinner.

This is not a conference, This is a closed room of decision-makers.

Top
Discussions

Personalization at Enterprise Scale

Beyond segmentation. Real strategies to deliver contextual experiences responsibly while balancing privacy, data complexity, and scale

Omnichannel Experience Orchestration

How do we truly deliver one customer, one experience?”
Interactive case-led discussion exploring digital + physical + conversational alignment.

Loyalty, Retention & Lifetime Value

Retention is the real growth lever.
From emotional loyalty to predictive churn management what actually works at enterprise scale?

Conversational CX: Voice, Chat & GenAI

This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.

Top Speaker

Gautam Mandal

Director

Cargo Flash Infotech

Parag Garodia

CXO

Excitel

Amit Roy

EX Director CX

Tata Communications

Jessica Davis

Designation

Company

Gaurav Kumar

Sr. Director

Cognizant

Ravee Shankar

CMO

Infinity

Gurpreet Singh

Sr. Director

Capgemini

Nidhi Agarwal

Ex Director CX

Zupee

Our Valued Partners

SERVING INDUSTRY LEADERS

Why
Attend?

For Enterprise Leaders

For Solutions Innovators

This forum is designed for peer-level exchange — not vendor presentations.

You will:

• Gain practical, real-world insights
• Engage in closed-room conversations
• Participate in live decision polls
• Connect with peers facing similar challenges
• Explore curated introductions only if relevant

This is not just sponsorship.
You receive:

• Closed-door access to the private CXO Summit
• Participation in curated discussions
• Structured introductions based on alignment
• Post-event engagement insights
• Pre-qualified enterprise interest signals
• Opportunity to build authority not just visibility

Past Event Gallery

What's new?

We optimise for relevance and depth.

• 80-100 Top enterprise leaders
• 4 focused 30-minute high-impact sessions
• Live interaction (no passive listening)
• No open video recording
• Curated introductions only
• Private networking dinner

This room is built for meaningful exchange not badge scanning.

Seats are limited. Invitations are selective.